Last updated: 2025. This policy applies to all players using the 828ph platform in the Philippines.
At 828ph, we take the privacy of every Filipino player seriously. This Privacy Policy explains what personal data we collect when you use our platform, how we use and store that data, who we may share it with, and what rights you have over your own information. By registering an account or continuing to use the platform, you confirm that you have read and understood this policy. If you have any questions about how your data is handled, the FAQ page covers the most common privacy-related queries in plain language.
When you register an account on 828ph, we collect personal information including your full name, date of birth, email address, mobile number, and a preferred username. We also collect a government-issued ID and proof of address as part of our Know Your Customer (KYC) verification process, which is required under Philippine gaming regulations before any withdrawal can be processed. When you use the platform, we automatically collect technical data such as your IP address, device type, browser version, and session activity logs to help us maintain platform security and detect unusual behaviour. Payment-related information — including your GCash number, bank account details, or other local payment method identifiers — is collected solely for the purpose of processing deposits and withdrawals in Philippine pesos (PHP). All information collected is stored securely and accessed only by authorised personnel with a legitimate operational need.
The personal data we collect is used primarily to operate and maintain your 828ph account, process your transactions, verify your identity, and deliver the gaming services you have signed up for. We use your contact details to send you important account notifications, security alerts, and — where you have opted in — promotional communications about new offers available on the Promotion page. Technical and behavioural data is used to improve platform performance, personalise your experience, and identify any security threats or policy violations in real time. We may use aggregated, anonymised data for internal analytics and product development purposes; this data cannot be used to identify you personally. We do not use your personal data to make automated decisions that produce significant legal effects without human review.
828ph does not sell, rent, or trade your personal data to third parties for their own marketing purposes under any circumstances. We may share your data with trusted service providers — such as payment processors, identity verification partners, and cloud infrastructure providers — who assist us in operating the platform, and all such partners are contractually bound to handle your data securely and only for the specified purpose. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts when required to do so by applicable law or a valid legal order. In the event of a business transfer or merger, your data may be transferred to the successor entity, and you will be notified of any such change in advance. Any third party that receives your data is required to maintain standards of data protection consistent with this Privacy Policy.
As a player based in the Philippines, you have the right to request access to the personal data we hold about you, and to receive a copy of that data in a readable format. You may also request that we correct any inaccurate or incomplete information in your account records, and we will process such requests promptly. If you wish to have your account and associated personal data deleted, you may submit a request through the support contact listed on the FAQ page; note that certain data may be retained for the period required by Philippine law or regulatory obligations. You have the right to withdraw your consent to marketing communications at any time by updating your account preferences or contacting our support team. If you believe your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
We retain your personal data for as long as your account remains active and for a minimum period thereafter as required by Philippine gaming and financial regulations, which typically mandates record-keeping for at least five years following account closure. All data is stored on secured servers with access controls, encryption at rest and in transit, and regular security audits to protect against unauthorised access, loss, or disclosure. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities within the timeframes required by law. You are also responsible for keeping your account credentials secure; 828ph will never ask for your password via email, chat, or phone. If you suspect any unauthorised access to your account, please contact our support team immediately through the FAQ page.
828ph may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine regulations. When we make material changes, the updated policy will be published on this page with a revised effective date, and we will notify active players via their registered email address where required. Your continued use of the platform after the updated policy takes effect constitutes your acceptance of the revised terms. We encourage you to review this page periodically so you are always informed about how your personal data is being handled. For any questions or concerns about this policy or your data rights, the FAQ page is the best starting point, and our support team is available to assist you further.